FAQs

🌟 SmartGleam FAQ — Smart Permanent Outdoor Lights Pro

Meta title: SmartGleam FAQ | Smart Permanent Outdoor Lights Pro
Meta description: Find quick answers about installation, control, weather resistance, warranty, and returns for your SmartGleam smart outdoor lighting system.

Welcome to SmartGleam Support 💡

Thank you for choosing SmartGleam! Below are answers to the most frequently asked questions about our Smart Permanent Outdoor Lights Pro.
If you still need help, scroll to the Contact Section — our team replies within 24 hours.

Frequently Asked Questions

1. Do I need a professional to install the lights?

Nope! Our lights are DIY-friendly. Simply mount them under your eaves, along fences, or patios using the included clips or adhesive, plug in the power supply, and you’re done — most installations take 30–60 minutes.
For special setups (e.g., underground wiring), hiring a local electrician is recommended.

2. Are the lights waterproof and weatherproof?

Yes — rated IP67 (or equivalent), SmartGleam lights are built to handle rain, snow, heat, and sun.
Each strip is encased in durable outdoor-grade silicone and UV-resistant materials.
⚠️ Tip: Keep the power adapter in a dry or covered area for best performance.

3. How do I control the lights?

You have full control through:

  • 📱 Mobile App (iOS / Android): Change colors, brightness, set schedules, and create scenes.

  • 🎙️ Voice Control: Works with Alexa and Google Assistant.

  • 🎵 Music Sync Mode: Lights dance along with your favorite songs!

4. Can I cut or extend the light strips?

Yes, but only at the marked cut points (depending on model). You can also extend them using SmartGleam-certified connectors.
⚠️ Be careful: incorrect cutting or joining may affect waterproofing and void the warranty.

5. What’s the lifespan and energy usage?

SmartGleam LEDs last up to 50,000 hours, using up to 80% less energy than traditional string lights — giving you long-lasting brilliance with lower electricity costs.

6. Is the power adapter included?

Yes — every SmartGleam kit includes a water-resistant power supply tested for outdoor use.
Adapters and extension cables are also available separately if you need extra length.

7. What if the product is defective or I’m not satisfied?

No worries! We offer a 12-month warranty for manufacturing defects and a 30-day money-back guarantee if you’re not 100% happy.
Just reach out to our support team with your order number — we’ll make it right.

8. Is SmartGleam compatible with my smart home system?

Yes! SmartGleam connects to Alexa and Google Assistant for voice commands.
The app runs on 2.4GHz Wi-Fi — if you use Zigbee or Z-Wave, check our compatible hub versions.

9. How many colors and lighting effects does it support?

SmartGleam offers millions of RGB colors plus adjustable warm and cool white (2200K–6500K).
You can save your favorite scenes, transition modes, and even sync them with music or holidays.

10. How should I clean or maintain the lights?

  • Turn off power before cleaning.

  • Wipe gently with a damp cloth (avoid harsh chemicals).

  • Check clips or adhesive once a year.

  • Avoid spraying high-pressure water directly on connectors.

11. Can I set a schedule for holidays or events?

Absolutely! You can program timers and daily/weekly schedules through the app — perfect for automatic holiday lighting without manual switching.

12. What about shipping and delivery times?

We ship directly from our local or regional warehouses within 1 business day.
Typical delivery takes 3–9 business days, depending on location.
Express options are available at checkout for faster delivery.